Service Models
What happens if a staff augmentation hire doesn't work out?
Hide answer
If a staff augmentation hire doesn't work out, the provider—not you—handles the replacement. Here's how it typically works:
Standard replacement process:
1.You notify the provider about performance issues
2.Provider attempts intervention (feedback, coaching)
3.If unresolved, provider initiates replacement search
4.New developer onboards, usually within 2-3 weeks
5.Overlap period for knowledge transfer when possible
What's covered:
•No replacement fees: Finding a new person is included in your rate
•No re-recruitment costs: You don't pay again for sourcing
•Full engagement warranty: Coverage lasts the entire contract, not just 90 days
Common reasons for replacement:
•Skill mismatch (technical capabilities)
•Culture fit issues
•Communication problems
•Performance below expectations
•Developer resignation
Your responsibilities:
•Provide clear, documented feedback
•Give reasonable time to improve (2-4 weeks for minor issues)
•Participate in onboarding the replacement
Red flags in provider contracts:
•Replacement fees after X months
•Limited number of replacements
•Lengthy replacement timelines (6+ weeks)
BEON.tech offers unlimited replacements throughout the engagement with no additional fees.
staff augmentation warrantydeveloper replacement policyremote hire not working outstaff aug guarantee
Was this helpful?
Use the up and down arrow keys to navigate between questions. Use Home to go to the first question and End to go to the last.