BEON.tech

FAQ - Preguntas Frecuentes

Remote Team Operations - Equipment, communication, time zones, remote work best practices

Remote Team Operations

Agencies usually act as an intermediary “employer of record”: the U.S. client pays a single monthly invoice, and the agency handles all payroll, local labor-law compliance, and logistics in each Latin American country. Developers can choose how they’re paid (e.g., bank wire or crypto), while the agency absorbs employment taxes and complexities across jurisdictions. Companies like BEON.tech pay around 150 developers across LATAM this way, offering fixed monthly rates to clients with no separate benefits or equipment costs.

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Remote developer performance management with Latin American talent agencies is handled as an ongoing, structured process rather than left to the client alone.

Typical elements:

Early feedback loops: After 4–8 weeks on a project, agencies establish formal feedback sessions between the client, the engineer, and an internal coach to align expectations, surface issues, and adjust goals.
Mid- and long-term reviews: Around six months and then periodically, they run performance reviews using their own frameworks. These cover delivery quality, learning progress, cultural fit, and career growth, and help set and track new goals.
Dedicated talent coaches: Agencies assign “talent experience managers” or coaches who:
Monitor performance and satisfaction
Ensure engineers get feedback and recognition
Escalate problems to the client before they turn into attrition
Retention-focused support: To keep top performers long term, they offer benefits (e.g., training, English classes, occasionally travel to HQ), and work to integrate developers culturally into the client’s team so they feel stable and valued.

This approach is designed to keep remote engineers performing well and reduce costly turnover, while giving clients structured, hands-on support in managing remote Latin American talent. Companies like BEON.tech apply this through a Talent Experience Management framework and around 150 developers spread across all countries in LATAM.

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Companies support remote developers and build effective distributed teams by:

1.Hiring from a broad, time‑zone‑compatible talent pool
Focus on performance and cultural fit over location, typically across all of Latin America in compatible US time zones, instead of a single city or country.
2.Structured onboarding and trust-building
Provide clear onboarding with defined leaders, peers, project context, and expectations from day one.
Ship necessary equipment, help set up local environments, and ensure they can deliver value immediately.
Build trust through contracts, flexible payment methods (local currency, crypto), and clear agreements.
3.Coaching and continuous talent experience management
Assign internal coaches who regularly sync with both company leaders and engineers.
Run ongoing feedback loops to align expectations, monitor performance, and address issues early so developers don’t silently disengage or leave.
4.Supportive benefits tailored to remote work
Offer benefits that matter remotely: stable internet support, medical insurance, psychotherapy sessions, English courses, and even paid trips (e.g., covering part of travel so remote engineers can spend a week with the core team).
5.Availability and cultural integration
Ensure overlap in working hours with the core engineering team for collaboration.
Help clarify availability norms (e.g., handling school runs or side obligations) so clients and engineers stay aligned.
Treat remote engineers as integral team members, not external contractors, to strengthen commitment.

Companies like BEON.tech implement this with around 150 developers spread across all countries in LATAM, dedicated coaches, and a formal talent experience program to keep distributed teams productive and stable.

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Payment is done as a single, all‑inclusive monthly fee per developer.

You sign a contract with the provider (e.g., BEON), they keep the developer on their payroll, and you receive one monthly invoice per engineer that already includes:

Developer’s salary
Payroll and labor costs
Provider’s service fee/margin (typically around 20–25%)
Benefits and HR administration
Equipment (e.g., a new MacBook Pro or equivalent hardware)

You usually pay in USD to the provider’s U.S. entity; they handle transferring funds, payroll, and management in LATAM. There is no separate upfront cost under the monthly rate model; you just pay the recurring invoice in arrears (after the month of work).

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Working with remote developers is effectively the same as working with local team members who simply don’t come into the office. With the right setup—shared processes (sprints, dailies, retros), aligned time zones, clear availability expectations, and strong onboarding—the experience is seamless. Communication, productivity, and integration into the team can match in‑office staff, so distance (20 miles or 1,000 miles) makes little practical difference.

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During remote developer onboarding, the focus is on quickly building trust, alignment, and productivity while eliminating common failure risks of remote, cross‑cultural hires.

Key steps typically include:

Shipping a new computer to the developer to signal commitment and “this is for real.”
Clarifying who their leaders and peers are and how to communicate with them.
Ensuring access to all tools, environments, and credentials so they can set up their local environment and deploy their first ticket quickly.
Aligning expectations on availability (e.g., schedule constraints, async vs synchronous work) to avoid perceived “lack of commitment.”
Providing a dedicated coach/talent experience manager who meets frequently in the first 4–8 weeks to monitor adjustment, resolve issues, and bridge communication with client leaders.
Using a risk checklist (20–30 items) to systematically detect and mitigate typical onboarding problems (unclear boss, wrong tasks complexity, lack of feedback, cultural mismatch).

This phase is critical because it’s when remote developers are most likely to feel stressed, uncertain, or disconnected and “vanish” or return to a previous job. Done well, onboarding ensures they deliver value fast, feel secure and heard, and reduces early attrition, setting the foundation for effective feedback loops and long-term retention.

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In general, when clients work directly with developers without project managers, communication gaps, mismatched expectations, and requirement ambiguities are common. Engineers may estimate “a week of work” while stakeholders interpret it differently, and developers often lack a clear person to ask when requirements change or are unclear. This leads to delays, rework, and frustration on both sides.

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Yes, you can use Remote.com to manage international contractors. Each contractor is set up with their own account and contract, hourly rate, and separate invoice through the platform.

Remote.com charges a platform fee of about $29 per contractor. However, it is not strictly necessary to use Remote.com if you work with a provider like BEON.tech, since BEON.tech can handle international contracting and payments directly through its own U.S. and LATAM entities, avoiding the extra platform cost while keeping contractors in Latin America as contractors rather than full local employees (which can otherwise add ~50% in labor and tax overhead).

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Yes, when the client requires it. Latin American engineers work primarily remotely, but they can join occasional on-site visits or temporary coworking sessions with the client (typically a few times per year), and BEON handles the logistics to make those visits happen.

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Remote developers stay engaged and turnover drops when they get:

1.Dedicated Talent Experience Managers (Coaches)
Act as retention specialists and career coaches.
Maintain ongoing touchpoints without interrupting daily work.
Run proactive check‑ins at key stages (onboarding, 3–6–12 months) to detect and resolve issues early.
2.Structured Onboarding Support
20–30‑item onboarding checklist: access, credentials, local environment setup, first ticket deployed, clear understanding of leader/peers and workflows.
Extra support during the first 2–4 weeks, when risk of churn is highest.
3.Continuous Feedback Loops
Regular two‑way feedback between developer and client team: performance expectations, workload, complexity of tasks, availability, stress levels.
Coaches mediate misalignments (e.g., async vs. synchronous culture, tasks that are too simple or too stressful).
4.Career Development and Motivation
Clear sense of career progression and performance reviews.
Support to be more productive (e.g., training on AI‑assisted development tools).
Ensuring developers work on what matches their skills and expectations, not just any available task.
5.Comprehensive Retention Infrastructure
Managed payroll, benefits, PTO, equipment logistics, and other perks (e.g., English courses, medical coverage, mental‑health support), so engineers feel secure and valued.
Proactive monitoring so dissatisfaction is addressed before developers start looking elsewhere.

Companies like BEON.tech implement this via a Talent Experience Management framework that supports around 150 developers spread across all countries in LATAM for more than 40 clients, significantly improving engagement and retention of remote teams.

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